Privacy Policy

Effective Date: July 6, 2025

Policy Summary

At HizDrive, we prioritize your privacy with zero-knowledge encryption, meaning we never have access to your files or encryption keys. This policy explains how we collect, use, and protect your information while using our secure cloud storage service.

Table of Contents

1. What We Collect

To provide our secure cloud storage service, we collect limited information:

  • Account Data: Information you provide during registration, such as name, email address, and account preferences.
  • Uploaded Content: Files and data you choose to store in your HizDrive account, which are encrypted before transmission.
  • Logs and Device Info: Technical information about your device, browser, and usage patterns to improve service performance and security.
  • Cookies and Analytics: Limited use of cookies for essential functionality and service improvement.

Important: Due to our zero-knowledge architecture, we cannot access the contents of your encrypted files. Your data remains private and secure.

2. How We Use Your Data

We use your information solely to provide and improve our services:

  • Provide, maintain, and improve the HizDrive service
  • Ensure platform security and prevent unauthorized access
  • Respond to customer support requests and technical issues
  • Comply with legal obligations and enforce our terms of service
  • Communicate important service updates and security notices

3. File Ownership & Sharing

You retain full ownership of all content you upload to HizDrive. Your files remain private by default and are only accessible to others when you explicitly choose to share them.

Hizcore does not access, view, or analyze your files without your explicit consent, except as required by law or to maintain service integrity.

4. Data Security

HizDrive employs multiple layers of security to protect your data:

  • Zero-Knowledge Encryption: Your files are encrypted on your device before being transmitted to our servers
  • AES-256 Encryption: Industry-standard encryption for data at rest and in transit
  • Secure Infrastructure: Protected data centers with physical and network security measures
  • Regular Audits: Continuous security monitoring and periodic third-party security assessments

While we implement robust security measures, users are responsible for maintaining strong passwords and securing their account credentials.

We comply with applicable Ethiopian laws and regulations. In limited circumstances, we may be required to disclose information in response to:

  • Valid legal processes (court orders, subpoenas, warrants)
  • Government requests that comply with applicable laws
  • Situations where disclosure is necessary to protect our rights, users, or the public

When legally permitted, we will notify users about government requests for their information.

6. Retention & Deletion

We retain your data only as long as necessary to provide our services and fulfill the purposes outlined in this policy. You can:

  • Delete individual files or folders at any time
  • Permanently delete your account and associated data

Some information may be retained for longer periods when required by law or to protect our legal interests.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data, subject to legal requirements
  • Consent Withdrawal: Withdraw consent for data processing where applicable
  • Restrictions: Request limitations on how we process your data
  • Portability: Request transfer of your data to another service

To exercise these rights, please contact us using the information in the "Contact Us" section.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. When we make changes, we will:

  • Update the "Effective Date" at the top of this policy
  • Provide prominent notice of material changes through our service or via email
  • Where required by law, seek your consent for significant changes

Your continued use of HizDrive after changes to this policy constitutes acceptance of the updated terms.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact our Legal Department:

Hizcore Legal Department

Email: legal@hizcore.com

Website: https://hizcore.com

We typically respond to privacy-related inquiries within 7-10 business days.